terms and conditions

booking policy

1.We reserve the right to accept or decline bookings entirely at our discretion.

2.Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.

3.All bookings are formally confirmed when we issue you with your confirmation invoice. Your confirmation invoice will set out the Accommodation you have booked, the dates of your booking, and the total amount paid for your booking. We will issue you with your confirmation invoice by email.

4.You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.

5.Children under the age of 18 must be accompanied by an adult. 

6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.

privacy policy

This is information on how we protect and use your personal information you give us when you use our website have a general enquiry and when you book a stay with us.

Your privacy is important to us .Our website uses industry standard SSL encryption throughout. Every step in our business comply's with UK data protection Act 1998 and EU GDPR 2018 legislation. We will not disclose or sell our customer's data. No tracking or targeted advertising will happen on our website.We only collect the data essential to provide the services to you in a safe straight forward manner.

Information you give while using our  website will only be used in accordance with this privacy policy. We are committed to protect your privacy. We may update this policy. This policy is effective from 27/04/2021

Your information and security

It is important to us that your information is safe and secure. We have in place electronic and physical security measures to keep your details safe to comply with general data protection regulation 2018.

Third party booking websites

We use pitch up in connection with bookings. This means if you book through them your information will be held on record with them. They have their own privacy policy on their website that you can view here

What information do we collect

Your Name,Email address,Telephone number if supplied and any other general information you give us when booking with us or contacting us.

How we use your information

To make your booking and any administrative record keeping we need.

cancellation policy

1.Your Accommodation booking is a contract for the provision of leisure services on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract.

2.If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out below.

3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out below:

1.If you wish to cancel a booking you must let us know by email or in writing as soon as possible, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out below.

 

No. of days prior to booking start date

Cancellation charge

More than 30 days

administration fee of £25.......

 

between 30-14 days

50% of the total booking is charged......

 

Less than 14 days or after the booking start date

100% of the total booking charge

.

If we have to cancel your booking on Government advice eg COVID-19 you will receive a refund for what you've paid minus £25 admin change or we will be happy to move your holiday to another date free of charge.

Website cookies

You can opt in or opt out of non essential tracking cookies as you come onto our website.Like most websites cookies are used to enhance your browsing experience and to help you use our website. Cookies do not give us any access to your device or give us any of your personal information.

Links to external websites

You will find on our website Links to other websites we think you may find interesting.However we can not be held responsible for the change or content on these Links and we are not responsible for any information your provide while using them.

Access to your personal information

Under the data protection Act 1998 you can request a copy of any information we hold about you. If you would like a copy please write to us at Thorning Farm Glamping and Camping Marros Carmarthenshire SA334PN